Shanay Zackery is a Financial Specialist with Recovery Keys addiction treatment and recovery program with offices in St. Augustine and Jacksonville, Florida. Shanay Zackery is responsible for verifying insurance benefits, explaining the benefits to Recovery Keys’ patients and helping them understand their out of pocket costs.
Shanay also works with patients on applying for financial assistance through M-Lend in the event they would like to finance their addiction recovery treatment via a convenient,third-party monthly financing program.
Shanay Zackery was born and raised in Jacksonville, Florida where she graduated from Terry Parker High School and then became a certified medical assistant by the American Association of Medical Assistants (AAMA) at Concorde Career College in 2011.
She began her medical assisting career in 2012 at Jacksonville Orthopedic of Jacksonville where she handled the admissions and basic care of patients. In 2013, she was appointed the office manager position for the facility. As an admission coordinator for Recovery Keys—she is passionate and prides herself on providing everyone with all around quality customer service. She enjoys meeting new people and helping them transition comfortably to our facility. The patients aren’t just patients to her – they are family.
While away from work, Shanay enjoys spending time with her family and assisting a youth all girls dance team here in Jacksonville. She is currently attending school to earn her Bachelor Degree in Early Childhood education.